Guest guide

Welcome to City Towers. This guide covers the everyday things you may need during your stay — from parking and laundry to the nearest supermarket and the quickest way to Auckland City Hospital. If anything is unclear, please ask us.

Contacting us

• Office hours: Monday to Friday, 10am–3pm. The office is on the ground floor, next to the laundry.
• Outside office hours: dial 2100 from your apartment phone, or call us and dial extension 2100. If we can’t answer straight away, please leave a message with your name and apartment number.
• Emergency: dial 111 for police, fire or ambulance, then let us know.
• Urgent after-hours help: if you can’t reach us and it’s serious — for example you feel unsafe or have lost your key — call City Guard on 09 366 3099 and press 4 for the control room. They can send a security officer straight away. A call-out fee of $65 + GST applies.

Arrival & check-out

• Check-in is from 2pm. Early check-in can be arranged when the apartment is ready — just ask.
• Check-out is 10am on your day of departure. If you need a later check-out, please arrange it with us beforehand.
• Leaving before the office opens? Drop your key in the letterbox outside the office, between the office and the laundry.
• Wi-Fi: free throughout the apartments. The network name and password are in the welcome letter in your apartment.

Parking & visitors

• Each apartment has one free car park. Park in any space not marked NP.
• Please keep the City Towers parking ticket on your dashboard so our security patrol knows the car belongs to a guest. Cars without a ticket may be towed.
• Visitors by car: on weekdays, one visitor car at a time. Please register the car at the office when it arrives, and make sure it leaves by 4pm, when residents return. There is no visitor parking at weekends. Unregistered cars may be towed at the owner’s expense.

Your apartment

• Housekeeping is weekly, including fresh sheets and towels. If you are staying less than a week, fresh towels are available on request.
• Starter supplies such as tea, coffee, milk and toiletries are provided on arrival but are not topped up — see Shops & food for the nearest places to restock.
• Extra items like blankets or crockery can be requested from the office.
• Extra guest: studios sleep two. A rollaway bed for a third person can be added for $20 per night; please don’t use the couch as a bed.
• Heating and cooling: each apartment has a heat pump with a remote control.

Laundry & rubbish

• The guest laundry is on the ground floor next to the office. The machines take $2 coins: $2 per wash and $2 for 20 minutes of drying. Washing powder is available from the office.
• Your apartment bins are emptied at the weekly service. If they fill up sooner, please use the large bins around the car park.
• Green lid: general rubbish and food scraps. Blue lid: recycling — glass, cans, plastics with a recycling symbol, clean paper and cardboard.

House rules

• City Towers is smoke-free, including apartments, balconies, courtyards and gardens. A cleaning fee of $200 applies if smoking is found in an apartment.
• Please be considerate of other guests, especially late in the evening.
• We accept Visa, Mastercard, Eftpos, cash and direct credit.

Shops & food

Groceries

• JHC Fruit & Veg, 401 Khyber Pass Road — the closest shop, just down the hill. Fruit and vegetables plus milk, bread, meat and eggs.
• Woolworths supermarket, Level 3, Westfield Newmarket, 277 Broadway (car park entry from Morrow Street) — about 10–15 minutes’ walk, open from 7am.
• Japan Mart, 435 Khyber Pass Road — Japanese supermarket.
• Maison Vauron and L’Atelier du Fromage, 3–5 McColl Street — French cheese, deli and wine, about 200 metres away.
• BP Connect, 433 Khyber Pass Road — open 24 hours for milk, snacks and coffee.

Pharmacies

• Chemist Plus Pharmacy, 435 Khyber Pass Road — the closest.
• Medicines To Midnight, 160 Broadway — late-night pharmacy, open into the evening.
• More pharmacies on Broadway and in Westfield Newmarket.

Eating out

Newmarket has dozens of cafes and restaurants within a 10-minute walk. The nearest are on Khyber Pass Road and Davis Crescent, with more on Teed Street, Nuffield Street and in the Westfield Newmarket rooftop dining precinct. Some popular choices close by:

• Coffee ONDA, 442D Khyber Pass Road — small cafe with baking and good coffee.
• L’Atelier du Fromage, 3 McColl Street — French cafe for breakfast and lunch.
• The Lumsden Free House, 444 Khyber Pass Road — pub with pizzas, burgers and a sunny outdoor area.
• Katsu Katsu, 483 Khyber Pass Road — Japanese katsu and udon.
• Jinweide Noodles (440) and TianFu Noodles (473 Khyber Pass Road) — Chinese noodles and dumplings.
• Selera, 27 Davis Crescent — long-running Malaysian, known for its laksa and roti.
• Archie’s Restaurant & Pizzeria, 63 Davis Crescent — wood-fired pizza and pasta, family friendly.
• Safran, 71 Davis Crescent — Mediterranean.
• V.T. Station, 73 Davis Crescent — modern Indian.
• The Flying Burrito Brothers, 65 Davis Crescent — Mexican, evenings.
• Westfield Newmarket rooftop, 309 Broadway — a dozen or so restaurants in one place, from Turkish to hand-pulled noodles and New York-style pizza.

For more ideas see What’s nearby.

Getting around

• Grafton Station is a short walk away, with trains to Newmarket and the city centre (Britomart).
• Newmarket Station is about an 8-minute walk, for trains south and east.
• Buses to the city leave from Khyber Pass Road and pass Auckland City Hospital on the way.
• Fares: pay with an AT HOP card or tap a contactless bank card or phone on Auckland buses and trains. Plan journeys at at.govt.nz.
• Taxis and rideshare (Uber and others) are easy to get in Newmarket. The airport is about 25–40 minutes by car, depending on traffic.

Driving directions and the map are on Getting here.

Getting to Auckland City Hospital

Auckland City Hospital and Starship Children’s Hospital in Grafton are about five minutes’ drive or around 20 minutes’ walk from City Towers. Buses from Khyber Pass Road pass the hospital, and Grafton Station is close to both. More about staying near Auckland City Hospital.

Things to do nearby

• Auckland Domain and Auckland Museum — the city’s oldest park, a short walk away.
• Maungawhau / Mt Eden — the highest volcanic cone in central Auckland, with views across the city.
• Eden Garden, 24 Omana Avenue, Epsom — a garden built in an old quarry, with a cafe.
• Highwic House, 40 Gillies Avenue, Epsom — an 1860s Gothic timber house and gardens.
• Newmarket shopping on Broadway, Nuffield Street and Westfield Newmarket, plus cinemas and the Olympic Pools & Fitness Centre.

Enjoy your stay. If you have feedback for us, we’d love to hear it — just give us a call or speak to us in the office.